Effective 1st April 2021.
Terms & Conditions — South Australian Wine Tours
These terms and conditions set out the agreement between you and South Australian Wine Tours for any reservation made directly with us. While they contain the usual legal detail, we’re happy for you to read them carefully — you can rest assured we’ll treat you fairly, whether you book directly with us or through a third-party platform.
These terms are governed by the laws of South Australia, Australia, and any disputes are subject to the exclusive jurisdiction of the courts of South Australia.
If you make your reservation through a third-party online travel agency (OTA) or booking platform, that platform’s own booking terms apply to your payment and booking process; the terms below apply to how your tour experience itself is delivered, alongside any terms of the platform you booked through.
All direct reservations are made with Moosun Enterprises Pty Ltd ATF The Wallace Trust, trading as South Australian Wine Tours (us/we). By making a reservation, the guest (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the reservation. The services to be provided are those listed in your reservation confirmation. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Moosun Enterprises Pty Ltd.
Reservations made through a third-party online travel agency or booking platform (an OTA reservation) are primarily governed by that platform’s own booking terms and conditions, including as to payment, cancellation windows, and refunds arising from the booking transaction itself. These terms and conditions continue to apply to the conduct of the tour experience — including clauses 3.2, 5, 7, 8, 9, 10, 11 and 12 below — regardless of how the reservation was made.
All prices quoted for direct reservations are in Australian Dollars ($AUD) and include GST. Where you’ve booked through an OTA or booking platform, pricing and currency are as set by that platform.
2.1 Pricing
a) Price changes — the prices on our website are the current rates and can change without notice. Once you’ve booked directly with us, you won’t be required to pay any difference in the event of a price increase. In any case, we won’t refund the balance of any price reduction.
b) Per person — all prices listed are on a per person basis unless otherwise stated.
c) Inclusions — prices include all listed inclusions as shown in the tour description on our website (direct reservations) or on the OTA platform (OTA reservations), or as otherwise set out in your confirmation email covering the final itinerary and quote for your tour. Many of our tours are tailored, with the itinerary and cost agreed individually with you by email according to the day we’ve planned for your group.
d) Exclusions — prices do not include:
e) Discounts — discount campaigns may be promoted from time to time but must be redeemed at the time of purchase. Discounts or special rates cannot be applied retrospectively.
f) Guests under the age of 18 — under no circumstances are guests under 18 allowed on tour without being directly accompanied by a parent or legal guardian. In South Australia it is illegal to supply alcohol to anyone under 18 years of age on a licensed premises, including at cellar doors and wineries. No person under 18 will be permitted to consume or taste wine or any other alcohol at any stage of the tour, regardless of who supplies it. Valid identification may be requested, and if not produced, the relevant portion of the reservation may be cancelled with no right to refund. Anyone found supplying alcohol to a minor will be reported to the police without hesitation.
2.2 Payment
Full payment for a direct reservation is required at the time of booking.
a) Credit cards — we accept Visa, Mastercard and American Express. Some banks charge their own customers a small fee for what they treat as an international transaction — please check with your bank before paying if this may affect you.
b) Bank transfer — we’re happy for you to pay by direct bank transfer; details are provided when you make your reservation. Payment timing is arranged individually with you by email, depending on your tour.
c) Bookings made through an OTA or booking platform — payment is made through that platform under its own payment terms, and any payment dispute relating to the transaction itself should be raised with the platform in the first instance.
3.1 Cancellations by you
A $500 deposit is required to hold and confirm your booking. This deposit is non-refundable and non-transferable.
For groups of 6 guests or fewer, cancellations made at least 14 days before departure receive a full refund of the balance paid (the deposit is not refunded). Cancellations made within 14 days of departure forfeit the balance paid, with no right to refund.
For groups of 7 guests or more, cancellations made at least 4 weeks (28 days) before departure receive a full refund of the balance paid (the deposit is not refunded). Cancellations made within 4 weeks of departure forfeit the balance paid, with no right to refund.
If you booked through an OTA or booking platform, cancellation and refund requests are handled under that platform’s own policy.
3.2 Cancellations by us
At our sole discretion, we reserve the right to cancel any tour before departure where, due to extreme weather, natural disaster, political instability, or any other event outside our control, it isn’t viable or safe for us to operate the planned itinerary. You’ll be offered a full refund or the option to reschedule in these circumstances. We aren’t responsible for any incidental expenses you may have incurred as a result of your reservation, including accommodation changes, travel arrangements, or non-refundable flights.
Cancellation due to unlawful or unruly conduct — if your guide considers that your or your party’s actions endanger yourselves, other guests, or our staff, interfere with other guests’ enjoyment of the tour, or are offensive to local communities, we reserve the right to remove you and your party from the tour immediately. This includes (without limitation) becoming overly intoxicated, being refused service under the Liquor Licensing Act 1997 (SA), drinking alcohol in a company vehicle, inciting violence, or breaking any State or Federal law. There is no right to a refund in these circumstances, and you may be referred to local police.
Pandemic, natural disaster, or government intervention — where our usual touring conditions can’t be met due to events that couldn’t reasonably be foreseen or controlled, we are under no obligation to honour a reservation made before the event for departures during that period, and may offer alternative touring options at a different rate until conditions return to normal. Affected reservations will be given a full refund or credit towards another experience, whichever you prefer.
3.3 Amendments to reservations made by you
For groups of 6 guests or fewer, you may amend your reservation date at no charge with at least 14 days’ notice before departure. For groups of 7 guests or more, at least 4 weeks’ (28 days’) notice is required. An amendment requested inside these windows is treated as a cancellation under clause 3.1. Where there’s a difference in rate between your original and amended departure date, we reserve the right to charge the difference. If you booked through an OTA or booking platform, amendment requests are subject to that platform’s own policy.
3.4 Unused portions of tours
No refund is provided for any unused portion of a tour, including the entire tour, where a guest fails to meet at the designated start time and location.
3.5 Amendments to itineraries made by us
While we do our best to operate every tour as described, we reserve the right to change the itinerary and inclusions. The itinerary is representative of the activities planned — the route, stops, and mode of transport may change without notice due to local circumstances. Where we make a significant change before departure, we’ll let you know as soon as reasonably possible. If a change affects your enjoyment of the experience, please contact us so we can work through a suitable resolution together.
Reservation confirmation — once we’ve received full payment for a direct reservation, we’ll send you a confirmation by email. If you booked through an OTA, your confirmation will come from that platform.
Proof of confirmation — please have your confirmation (electronic or paper) ready to show your guide at the start of the tour. We reserve the right to refuse service to a guest who can’t provide it.
5.1 Timeliness
We rely on guests to be prompt at the start of the tour, in line with the start time on your confirmation. If you know you’ll be late, please call the number on your voucher and we’ll do our best to help you catch up. If you haven’t arrived by the start time without contacting us, we’ll treat you as a no-show, with no refund.
Pick-up — your pick-up time and location will be listed on your confirmation. Please wait in the designated pick-up area at your accommodation during the pick-up window, and aim to be ready a few minutes early.
Meeting point — generally the valet or entrance area of your accommodation. Where your accommodation is difficult for our vehicle to reach, we’ll contact you directly to arrange a suitable alternative.
5.2 Acceptance of risk
We hold a Public Liability Insurance policy, but travel insurance is not included in any of our tours. By joining us, you acknowledge that your experience carries some degree of personal risk. You travel entirely at your own risk, and we take no responsibility for the security of your personal belongings. You accept responsibility for any losses, damage, costs or other consequences arising directly or indirectly from your participation in the tour. Please tell us at the time of booking about any medical condition, mobility limitation, or fitness consideration relevant to your tour, so we can advise on suitability. We recommend you take out your own travel insurance before your trip.
5.3 Nature of tastings and experiences
While we make every effort to avoid the crowds, tastings and experiences at the wineries and venues we visit may not be exclusive of other guests, particularly during peak times. Experiences provided by our winery and venue partners are always subject to their own terms and conditions.
5.4 Dietary requirements and allergens
Please tell us about any food allergies, intolerances or dietary requirements when you make your reservation. Our restaurant and venue partners can accommodate most requirements when notified in advance — anything raised on the day, or not at all, may not be able to be catered for.
Some experiences include a fixed food component that can’t be substituted. If you have an allergy or dietary requirement that may be incompatible with a fixed part of your chosen experience, let us know at the time of enquiry so we can advise on suitability or a suitable alternative.
While we and our venue partners take reasonable care over disclosed allergies and dietary requirements, guests with severe or life-threatening allergies remain responsible for their own risk management — including carrying any necessary medication — and should use their own judgement about any dish or tasting offered, whether or not the allergy has been disclosed to us in advance.
Wine is supplied for you to taste during your experience with us at each winery. If you’d like to take wine away with you, you’re welcome to purchase it directly at the winery; in some cases we may be able to help arrange shipping, or you may find the same wines available for purchase in your country of residence.
If you have a concern about your experience, please raise it with your guide at the time so we can address it immediately. If you’d like to take it further, please contact us in writing as soon as convenient — we aim to address any issues promptly.
Unless you tell us otherwise in writing, you consent to us using images taken during your tour for advertising and promotional purposes, in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use these images for publicity and promotional purposes. We won’t use unflattering footage or misleading editing.
If any term of these conditions is found unenforceable or void — whether by law, as against public policy, or for any other reason — that term will be severed or amended only to the extent necessary, and the remaining terms will continue to apply.
You agree to defend and indemnify us, our officers, directors, employees and agents against any claims, causes of action, losses, damages, fines, penalties or other costs (including reasonable legal fees) brought by third parties as a result of: (a) your breach of this agreement; (b) your breach of any law or the rights of a third party; or (c) your use of our website.
11.Third-party suppliers
Many of our experiences take place at wineries, restaurants and other venues operated by independent third parties. Those venues’ own terms, conditions and safety policies apply in addition to ours, and are available on request or at the time of your visit. Except as required by the Australian Consumer Law, we are not responsible for the acts, omissions or safety practices of these independent operators.
12. Updating these terms and conditions
We may update or change these terms and conditions at any time. The latest version supersedes any earlier version and can be requested from us at any time.
We may use personal information we collect about you to operate your tour experience, or to send you marketing about our tours and offers. We may share it with our service providers or suppliers where necessary to deliver your tour.
We may collect information such as your name, phone number, email address, medical information, and country of residence, along with details of the tours you’ve booked or enquired about.
Health information is treated as “sensitive information” under the Privacy Act. We collect it — including any disclosures about mobility, medical conditions or fitness relevant to your tour — only to provide our services safely, and only with your consent.
If you visit our website, we may collect non-personal information to improve your experience and better understand our customers, including pages visited, IP address, browser type and language, and date and time of visit, some of it via cookies.
When you’re travelling with us, we may take photos or video of you that may be used in our marketing, social media or website (see clause 8). If you’d rather this didn’t happen, please let us know in writing.
